Archive for January, 2011

Website Design for SEM

Thursday, January 27th, 2011

It’s understandable that larger companies will have more than one agency working on different aspects of their business. One agency manages Search Engine Marketing (SEM), while another creates website design.

But all too often, a company will roll out a completely redesigned website that looks fabulous, has great design graphics, cool fonts and colors, but watch feebly as their SEM campaign performance takes a dive post relaunch.

Visual design is very important and some decline in SEM performance may not be avoided, but getting design input from the agency who actually manages SEM can help mitigate costly design mistakes. Best case scenario would to have the same agency managing both.

Taking a proactive approach, with an eye on SEM goals, can help avoid the following frequently seen website changes which affect SEM:

Lack of Relevant Keywords on New Pages

Create rich keyword-relevancy from your campaign ads to the campaign landing page. Your site content should support your advertising themes to create high quality scores, which in turn will lower your CPC’s and overall campaign costs. Not only that, satisfaction will increase when customers find exactly what they are looking for. Finally, keyword relevancy will help increase your SEO rankings as well. Keywords are king!

New URL’s

Any time you change a Google ad destination URL, the ad’s quality score starts back from zero. If your URL’s are solid, don’t change them. If changing URL’s is unavoidable, plan for decreased performance and higher CPC’s until the new quality score is established. This can take weeks.

Also, any old pages should be 301 redirected to new ones. Your SEM campaign will need to be updated with the new destination URL, as Google will most likely disapprove your ad if the destination URL immediately redirects.

Lack of A/B Testing For New Design

You never know how people will respond to a new design, so give them a choice and a chance to tell you. You may be surprised at the outcome.

Poorly Placed Call to Action Buttons

The on-page call-to-action should be prominent, make it a button rather than an inline text link. Place Call to Action buttons above the fold prominently and on all applicable pages.

For one client, we saw in increase of over 46% in registration rate after they changed their “register here” link to a button, and moved it above the fold and on every page. Make it easy for your customers to understand what you want them to do on your site.

Slow Rendering Pages

If your ad campaign has a slow loading destination page, Google will give it a poor quality score, directly affecting your campaign costs through higher CPC’s. Make sure your technology is sound and quick.

Long Form Fills

When placing PII forms in front of online assets (download, whitepaper, demo, etc.), the form with which you collect that information should be kept short. While lead generation is important, understand that the longer the form, the less likely people will be to fill it out. Also, don’t forget the power of having people engage with your online assets. You want people to get to know your company through these assets.

Remember, taking your SEM campaign into consideration before rolling out a website re-launch will not only help you avoid the cost of making further website changes, but also help you avoid costs incurred within the campaign itself through higher CPC’s. Happy launching!

Groupon: Ecommerce on Steroids

Friday, January 21st, 2011

groupon 4c1 300x132 Traditional advertising Social Media Marketing Online group buying NFL pre game spots LivingSocial Groupon’s marketing strategy Groupon deal of the day website Marketers have much to learn from a start-up that grows exponentially within a year of its birth.

Needless to say, the latter created quite a media stir, putting this deal-of-the-day website on everyone’s radar.

  • A presence in 35 countries
  • 400 million subscribers
  • Estimated gross sales of $800mn
  • Valued at $6bn, thanks to Google’s December offer

That’s right! Even if these facts and figures seem speculative, Groupon is surely doing something right in this crowded space of ‘online group buying’.

How is Groupon different from say, LivingSocial?

Let’s first look at the similarities. Among others, the big four that jump instantly to mind are

  • Work through member sign-ups on their website
  • A very compelling daily local “deal” email with at least 50% discount
  • Heavy online marketing and advertising, including search marketing
  • Presence on social media – Facebook, Twitter, etc.

The most glaring differences?

Groupon’s business model sets it apart. Groupon is ecommerce on social rails. The way Groupon works, it makes consumers themselves “champion” a deal. A great example of word-of-mouth marketing on steroids!

Groupon offers tempting deals, much like the ones offered by LivingSocial, but in order for a consumer to actually “buy” that deal, he/she must motivate friends and family to buy into that deal. At first you may think it’s too much work, but that’s where the power of web 2.0 steps in. It’s funny how Groupon’s “assurance contract model” beats LivingSocial’s instant gratification model.

Groupon’s consumer-centric social ecommerce model has many advantages

  • Although selling services/products at huge discounts, for some value of ‘bulk’, companies can hope for at least a few purchases through one consumer.
  • Companies can hope to gain brand awareness, brand recognition/recall, and most importantly a new customer base.
  • Companies get the much appreciated reach to relevant audiences through an additional online channel.
  • Companies can use Groupon as an effective supply-chain management tool. Think end-of-season and sales inventory.
  • The fact that consumers have to tell friends about an interesting deal creates an automatic buzz. A positive buzz not only for Groupon, but also for the service provider.
  • It’s a win-win for all parties involved – consumers, businesses, and Groupon.

Recently part of Groupon’s marketing strategy has been to embrace traditional advertising for brand building purposes. This is a departure from Groupon’s former mostly web marketing strategy. It is also different from the way other companies in this space apportion their marketing and advertising budgets. This shift can reap many benefits for Groupon-

  • Nothing like TV spots (especially like the NFL pre-games spots) to help build a brand.
  • Aids awareness, recognition, and recall.
  • Creates the perception of the ‘largeness’ of a brand.
  • Being among the first in this space to experiment with traditional media, Groupon sends a message – that it’s the biggest in the business. That it has arrived. It’s more than a start-up.
  • Being among the first to venture into traditional advertising also gives it the pioneering edge it would always have against any other company in this space that decides to go this route.

Although not devoid of challenges, especially in markets beyond North America, Groupon has all the ingredients of a compelling success story. Its unique business model and continued marketing and advertising innovation, make Groupon an intriguing company to watch and follow!

Resultrix Wins Cricket Match Against Ignitee

Tuesday, January 11th, 2011

ball Resultrix began the cricket season on the right foot. Pitted against last season’s winning team, Ignitee, Resultix emerged a winner against all odds.

Batting Lineup:

Waseem, Rohan, Gulrez, Ali, Mike, Suraj, Anuj, Hiren, Siptain, Yogesh, Abhijeet

Bowlers:

Suraj, Abhijeet, Hiren, Gulrez, Rohan

Batting: Played at Azad Maidan, Mumbai, the 30 over game started with Resultrix winning the toss and deciding to bat first. The match started with Rohan and Waseem on the crease, the duo seemed promising until Waseem pulled a Sehwag and got out in the first over trying to hit the ball towards the far end. Waseem was replaced by Gulrez on the crease, who looked confident and played well from ball one on. The partnership proved rather fruitful as they both managed to put a good score together, up till the 11th over when Rohan got out at 25. The situation could have been bleak had it not been for Mike who seemed in a good form and took the game forward with Gulrez. Some big shots later, a score of over 200 was anticipated, however, the 25 run mark proved fatal again and Mike followed Rohan to the pavilion and so did Ali after 2 overs.

The middle order though appeared rather weak but Anuj managed to put up a great show. Gulrez returned to the pavilion after registering a good 50 runs on the scoreboard. The remaining players came and left in quick succession, while Hiren’s confident shots earned him 8 runs. The last player Siptain matched wits with Anuj as both got 15+ runs each.

The total came out to be 174, thanks to quite a few extras graciously given by the opponents.

Bowling: Considering the score was just about sufficient, our bowlers had a big responsibility to shoulder. The dry and soft pitch just added to the woes as the bounce was limited.

The bowling attack was initiated by Suraj who gave a great start by taking the crucial first wicket, that of the strongest batsman, in the very first over. Anuj did his bit by taking an awesome catch at gully. The second opener was run out by Gulrez after the fourth over. This gave the opposing team some setback and they started playing a cautious game. It took more than 6 more overs for the next wicket taken by Hiren. As our captain played against their captain, another victory came our way with the fourth wicket taken by Gulrez. Ignitee’s chances looked rather bleak – 64 runs with 4 wickets down. As another wicket fell with Hiren’s bowling, Ignitee looked almost defeated. Rohan stepped onto the crease to wind up with some good bowling but instead, the batsmen bounced back with some good shots that pushed their run rate and also their chances at the game. This however, was not to last long as Gulrez shattered their dream with another wicket. Ignitee had lost 7 batsmen now and the tail-enders could not really rise up to the occasion. Abhijeet’s deciplined bowling attack brought us the next wicket and his personal 1st. It was just a matter of a few more balls before the innings came to an end with Rohan stepping up and taking the 9th wicket. The last wicket didn’t take long either, as Suraj came back in the attack to finish what he had started and quickly wound up with the 10th wicket and victory for Resultrix while Ignitee was left behind at 142 all-out.

All in all, it was a great match between the two teams. Congratulations to everyone at Resultrix for this win! With a roaring start to the cricket season, lets gear up for some cricket action in the days to come.