Interviews are done with project stakeholders to identify project origins, clearly defined project goals, measures of success and expectations.
With a focus on usability, this exploratory, problem-solving technique is done by user experience professionals to identify how well the website or product is meeting both business needs and user goals. This is a helpful procedure in pointing out specific areas needing attention during a product redesign.
We do exploratory interviews with users in their real-world setting in order to study user interactions and find any gaps in the user's experience or expectations.
This lets us develop an overall view of typical users and understands them through task analysis, contextual inquiries, usage data and other metrics.
Task & Workflow Analysis
Often done through customer interviews, surveys, and/or contextual inquiries, this activity breaks down user goals into individual tasks performed with the system which can be studied and designed for individuality. This helps ensure the product or system will support the user's tasks and goals.
This is where we define when, where, and how users will interact with the system or product. Interaction maps are used to articulate user experience decisions and trade-offs early in the design process and form the foundation upon which workflow engineering and information architecture can be built.
This is about applying principles of architecture and library sciences to the display of information within structures and hierarchies. In conjunction with interaction mapping and workflow engineering, these hierarchies are used to forge the navigation in support of users’ tasks and goals. Well-designed information architecture and navigation models allow users to intuitively traverse the website and know where they are at all times during their task.
The culmination of many user experience activities, workflow engineering leverages the early-stage deliverables to design a workflow in support of users’ tasks and goals while making sure that business objectives are also met. This design activity creates deliverables which begin to cement the user experience and paint a vivid picture of what the website or product is going to look like and how it will be used.
Depending on the needs for technical expertise and resources, our involvement in development can be minimal or comprehensive. In all cases, Resultrix delivers famously detailed and clear designs and specifications, and will continue to provide ongoing support for development. Our technical capabilities include client and server-side development, e-commerce and content management systems.
Before pushing any of our projects live, we run the code base through rigorous testing to find any bugs. We run web experiences through all major browsers and make sure we are live on multiple platforms and mediums.
Usability measures the effectiveness, efficiency and satisfaction with which users can perform certain tasks or achieve specified goals in specified contexts. Testing can be done in conjunction with previous activities.
Part of designing a good website is making sure it is search friendly—because otherwise, what’s the point? Adding and/or changing meta-tags, URL redirects, and the like are all a core part of our website design discipline.
Once a site is up and running, we advise our clients to keep their content fresh with things like text updates, image and graphics alterations, and adding or changing videos. Watching out for broken links that create redirects is also an ongoing activity on a website, and we’re happy to help with this task.